Sales Training and Development
Hospitality, leisure and tourism are fun industries to work in so that is why we make all our events fun too! Lively, energetic, activity-based learning events facilitated by knowledgeable trainers from relevant backgrounds. Look at this short selection of what we offer:
The Sales Process
Customer Service
Leadership
Presentation Skills
The Sales Process
- Starting Out in Sales
- Reservations Enquiry Handling
- Conference & Events Enquiry Handling
- Effective Show Rounds
- In Resort Selling
- Negotiation Skills
- Account Management
- Bespoke Programmes available on request
Customer Service
- Service Gold
- Love Complaints
- Effective Upselling Solutions
- Active Service
Leadership
- Introduction to Leadership
- Management Development
- Assertiveness Skills
- Motivational Appraisals
- Interviewing Skills
Presentation Skills
- Look Who's Talking!
- Train The Trainer
- Transformational Training
- Facilitation Skills
"The greatest challenge to any thinker is stating the problem in a way that will allow a solution."
"Focus 90% of your time on solutions and only 10% of your time on problems."
"Within the problem lies the solution."
"Every great and deep difficulty bears in itself its own solution. It forces us to change our thinking in order to find it."
"To solve any problem, here are three questions to ask yourself: First, what could I do? Second, what could I read? And third, who could I ask?"
"An undefined problem has an infinite number of solutions."
"Believe it can be done. When you believe something can be done, really believe, your mind will find the ways to do it. Believing a solution paves the way to solution."
"You won't find a solution by saying there is no problem."
"It is a commonplace of modern technology that problems have solutions before there is knowledge of how they are to be solved."