About Us
Jennifer Keen - Originally from Canada, Jennifer has over 15 years experience in the Hospitality Industry, in a broad range of operational and Revenue Management roles in City Centre, Airport and Resort locations. Establishing Revenue Management within an online travel company gave good insight into how distribution partners operate. Jennifer moved to England to join De Vere Hotels as Group Revenue Manager, managing the RM needs of their portfolio. As Commercial Director at Bourne Leisure she gained valuable insight into the short stay / mini break market. Most recently, Jennifer was Director, Revenue Development & Training, Europe, Middle East and Africa for Intercontinental Hotels Group (IHG), working with 650+ hotels delivering RM Consultancy & Training.
jennifer.keen@totalrevenuesolutions.com
Brett Norton - With 10 years of experience in the Hospitality Industry, Brett is a true Total Revenue Management professional, who has a track record of successfully creating and implementing Revenue Management strategies and concepts into all areas of the hospitality business. Brett has undertaken a number of operational and revenue roles with both Forte and De Vere Hotels. These hotels encompassed a variety of locations ranging from modern city centre to luxurious country house hotels and resorts. In his most recent position as Area Revenue Manager for InterContinental Hotels Group, Brett has been responsible for reinforcing the Revenue Management culture in the UK and Ireland.
brett.norton@totalrevenuesolutions.com
Associate Consultants
Tim Hainsworth - Originally from England Tim has been working in the German Hotel industry since 1993. During this time he has held various operational positions. For the last 10 years he has concentrated on Revenue Management, implementing total revenue management strategies into the business. Tim´s latest roles have included Cluster Revenue Manager for ArabellaStarwood Hotels & Resorts and Area Revenue Manager Germany for IHG which included extensive support for the managed and franchised estate of 65 hotels. In addition, Tim has conducted various training sessions cross the region. His last role was General Manager for a Holiday Inn Express in which he gained extensive operational experience and was responsible for the Holiday Inn Express global rebranding at his property. Tim is a true European having spent nearly half his life in Germany.
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Antony Smith - A professional, specialist trainer in hospitality, Antony has spent more than twenty years in the business in a variety of roles such as: Restaurant Manager, Overseas Area Manager and Trainer for Thomson Holidays and Training Manager for Warner Leisure Hotels. With infectious enthusiasm for the industry, he designs and delivers a range of exciting training programmes from sales to leadership, customer service to presentation skills, amongst many others. He is delighted to be working with Total Revenue Solutions to offer creative and engaging training events that really mean something to your business.
"The greatest challenge to any thinker is stating the problem in a way that will allow a solution."
"Focus 90% of your time on solutions and only 10% of your time on problems."
"Within the problem lies the solution."
"Every great and deep difficulty bears in itself its own solution. It forces us to change our thinking in order to find it."
"To solve any problem, here are three questions to ask yourself: First, what could I do? Second, what could I read? And third, who could I ask?"
"An undefined problem has an infinite number of solutions."
"Believe it can be done. When you believe something can be done, really believe, your mind will find the ways to do it. Believing a solution paves the way to solution."
"You won't find a solution by saying there is no problem."
"It is a commonplace of modern technology that problems have solutions before there is knowledge of how they are to be solved."